Privacy Policy

This Privacy Policy explains how Astral Brands, LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information on this website (the “Site”). It also describes your rights and choices regarding your information, as well as how to contact us with questions.

Types of Information We Collect and How We Use It

  • Account Registration
    • Types of Data: Name, contact information, and other details you provide when creating an account.
    • Primary Purpose for Collection and Use of Data: Provide account features such as easy checkout, saved preferences, and transaction history. Automatically enrolls you in our mailing list.
  • Site Behavior
    • Types of Data: Information from first-party cookies and tracking tools.
    • Primary Purpose for Collection and Use of Data: Enable purchases, improve shopping experience. Third-party cookies used for advertising and analytics.
  • Demographic Information
    • Types of Data: Age, location, gender.
    • Primary Purpose for Collection and Use of Data: Legal compliance and tailored services.
  • Email Interconnectivity
    • Types of Data: Data on when you open emails, click links/banners, and make purchases.
    • Primary Purpose for Collection and Use of Data: Understand engagement with our communications.
  • Feedback/Support
    • Types of Data: Name, email, and any content you send.
    • Primary Purpose for Collection and Use of Data: Respond to feedback or support requests.
  • Mailing List
    • Types of Data: Email and/or postal address when you register, purchase, or request to be added.
    • Primary Purpose for Collection and Use of Data: Share product and service updates.
  • Mobile Devices
    • Types of Data: Device identifiers when visiting our website or stores.
    • Primary Purpose for Collection and Use of Data: Identify unique visitors and track mobile interactions.
  • Catalogue Distribution
    • Types of Data: Name, email, mailing address, optional company and birth date.
    • Primary Purpose for Collection and Use of Data: Deliver Aloette catalogue.
  • Order Placement
    • Types of Data: Name, billing/shipping address, email, phone number, credit card information.
    • Primary Purpose for Collection and Use of Data: Fulfill orders and automatically enroll you in mailing lists.
  • Partner Promotion
    • Types of Data: Information provided during co-branded promotions.
    • Primary Purpose for Collection and Use of Data: Fulfill promotions.
  • Ratings and Reviews
    • Types of Data: Any information you include in ratings/reviews.
    • Primary Purpose for Collection and Use of Data: Improve products and provide feedback.
  • Surveys
    • Types of Data: Information you provide in surveys (may be collected by third parties).
    • Primary Purpose for Collection and Use of Data: Understand opinions and gather relevant data.
  • Sweepstakes/Contests
    • Types of Data: Contact details and other information required by law.
    • Primary Purpose for Collection and Use of Data: Operate contests and automatically enroll you in mailing lists.
  • Website Interactions
    • Types of Data: Information on site interactions (clicked links, typed info, device/browser details).
    • Primary Purpose for Collection and Use of Data: Improve website, personalize offerings, detect/prevent fraud.
  • Web Logs
    • Types of Data: Browser type, OS, IP address, domain, click activity, referring site, timestamps.
    • Primary Purpose for Collection and Use of Data: Monitor networks and improve user experience.
  • Gift Information
    • Types of Data: Your contact/payment details plus recipient’s name, email, and/or shipping address.
    • Primary Purpose for Collection and Use of Data: Fulfill orders. Recipients are automatically added to mailing lists.
  • Other Sources
    • Types of Data: Information from third parties, affiliates, or public sources.
    • Primary Purpose for Collection and Use of Data: Supplement and enhance data collected directly from you.

Use and Processing of Information

We use your information to:

  • Identify you when you visit our website
  • Provide products/services and process returns
  • Improve services and product offerings
  • Streamline checkout
  • Conduct analytics
  • Respond to support and inquiries
  • Send marketing/promotional materials
  • Handle administration and relationship management

Collection and processing may be based on your consent, contracts, legal obligations, or legitimate business interests.

Disclosure of Information

We may share your information in the following ways:

  • Affiliates and Acquisitions: With corporate affiliates or acquiring companies.
  • With Your Consent: When you approve sharing with third parties.
  • Legal Compliance: For subpoenas, fraud prevention, or safety concerns.
  • Public Forums: Comments or reviews may be publicly visible.
  • Partner Promotions: Shared with co-branded promotion partners.
  • Service Providers: For website administration, analytics, surveys, technical support, payments, and orders.
  • Gift Information: To process and deliver gifts.
  • Social Media: Through third-party features (e.g., Facebook “share”).

Your Rights and Choices

  • Access: Request access to your personal data.
  • Deletion: Request deletion (exceptions apply for legal/business needs).
  • Online Tracking: We do not recognize automated “Do Not Track” signals.
  • Promotional Emails: Unsubscribe via links in emails. Service messages may still be sent.
  • Mailings: Opt out of catalogues/ground mail by emailing “NO GROUND MAIL” with your details.
  • Text Messages: Opt out by replying “STOP.”
  • Do Not Sell My Personal Information (California Residents): Opt out of data “sales” (e.g., cookie/advertising data).

How We Protect Personal Information

  • We use reasonable security measures but cannot guarantee complete security.
  • In case of a breach, you may be notified electronically, by mail, or phone.
  • If you create an account, you are responsible for keeping your password confidential. Report unauthorized use promptly.

Other Important Information

  • Third-Party Sites/Apps: Linked sites are governed by their own policies.
  • Policy Changes: Updates may occur; the “effective date” indicates when changes apply.
  • California Residents: We disclose categories of collected data and rights. We do not sell personal data of minors under 16.

Contact Information

If you have questions, requests, or complaints:

  • Brand: Cosmedix
  • Email: prioritysupport@cosmedix.com

Last Updated & Effective Date

  • Effective Date: 01/11/22

California Information Sharing Disclosure

In accordance with California law, we disclose whether categories of personal information are collected, transferred for business purposes, or “sold.”

  • Identifiers (name, postal address, phone number, personal identifiers, IP, device ID, email, account name, signature)
    • Categories of Third Parties: Service providers, fulfillment companies, internet service providers, social networks, payment processors, financial institutions, government/law enforcement/legal entities, auditors, consultants, data analytics providers, advertising networks.
  • Financial Information (credit/debit card numbers, financial details)
    • Categories of Third Parties: Service providers, payment processors, financial institutions, government/law enforcement/legal entities, auditors, consultants.
  • Commercial Information (purchases, purchase history, consumption trends)
    • Categories of Third Parties: Service providers, fulfillment companies, social networks, payment processors, financial institutions, government/law enforcement/legal entities, auditors, consultants, data analytics providers.
  • Network Activity Data (browsing history, search history, interactions with sites/apps/ads)
    • Categories of Third Parties: Service providers, fulfillment companies, internet service providers, social networks, government/law enforcement/legal entities, auditors, consultants, data analytics providers, advertising networks.
  • Geolocation Data (precise physical location)
    • Categories of Third Parties: Service providers, internet service providers, social networks, government/law enforcement/legal entities, auditors, consultants, data analytics providers.
  • Electronic and Sensory Data (audio, visual, thermal, olfactory data, call recordings, surveillance footage)
    • Categories of Third Parties: Service providers, government/law enforcement/legal entities, auditors, consultants.
  • Inferences (profiles drawn from collected data)
    • Categories of Third Parties: Service providers, social networks, government/law enforcement/legal entities, auditors, consultants, data analytics providers, advertising networks.
Please provide your email address to be notified when this deal is offered again.
Your submission has been received. You’ll be notified by email when this deal returns.
Backorders will ship in 28 days.
Return Policy

Cosmedix honors a 30-day money-back satisfaction guarantee. If you are not completely satisfied with your purchase, simply return the unused portion and receipt within 30 days of purchase, and we will be happy to refund you for the full product amount. Original Shipping fees are not refundable. Customers are responsible for return shipping costs. Refunds are credited to the original payment card only.

To return Cosmedix items, please follow these simple steps:

Include a copy of the packing slip or order confirmation inside the box. Returns without the order confirmation will be refused. For your protection, we recommend that you send your return via UPS or USPS Surepost.

All returns should be mailed to:

Attention: JCS butter LONDON Returns

555 Gotham Parkway

Carlstadt, New Jersey 07072

Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited.

For any questions about our return policy please reach out to our customer service at prioritysupport@cosmedix.com